Some frequently asked questions

What carers will you do ?

Before we even start to deliver the care, we agree a ‘Person Centred Plan’ which details exactly what you have instructed us to do.. There are a few ideas of what we do earlier but we are happy to discuss any other services you would like.

And what will my Carer NOT do?

Once we have established exactly what you want on each visit we will work to that list. We do not give injections or change sterile dressings and we will prompt but not actually administer medication. Obviously we cannot carry out tasks which are likely to cause risk to either the person we provide care to or to the Care worker which is why we ask that any different tasks are referred to the office first.

Will I have the same person every day?

This depends on how many care visits you have each week. We provide a list of carers who will visit you each week so you know who is coming. We very rarely have just one care worker assigned to a particular customer. This is to avoid someone new having to learn the ropes if the regular care worker is away on holiday etc. However we do keep the number of people to an absolute minimum.

What about my personal security?

Every member of the Care team has been through a rigorous vetting procedure before they ever start work. In addition all staff will always be in uniform and carry a personalised identification card which shows their name and photograph.

How can I be sure that my care worker will stay the full time and carry out all the tasks?

We take a time to ensure that the service is exactly what is required. After every visit the care worker will write the details of what he/she has carried out during the visit in the Care Record (which stays in the customer’s house). But in addition the customer will be contacted by the service manager and asked if the service is providing what they want or do they want to change anything.

How do I pay for my care?

We will send you a bill once a month if paying by Direct payments or invoice your funder.

What happens when the office is closed?

We maintain an out-of-hours emergency service. This is manned 24 hours when the office is closed and is available to assist with emergencies about your care. Our office is open from 8.30am to 5pm Monday to Friday.

What safeguards do I have?

We are registered with the Care Quality Commission which is sets the minimum standards by which we operate. This body has standards which set out how we should operate. We also carry Public Liability insurance.

What if I don’t like it or want to make changes?

Our experience tells us that people’s care needs very often change. We therefore understand that there may be major or minor changes to make. That is why we carry out reviews on a regular basis and why we are pleased to hear from members of the immediate family about ways the service can be delivered most effectively.

How do I start?

Contact 1St Choice Support Services and make an appointment for us to visit you for a chat about how we can work for you. We are happy to visit you at home to discuss ways we can help and then, once you have decided, you simply leave the rest to us!